Returns made clear
Return Policy
This Return Policy explains how to contact Svelta Labs if you need to return an eligible item or resolve an order issue.
Before Returning
Contact us before sending anything back. Returns sent without approval may be delayed or may not be accepted.
Return Eligibility
- Condition. Items should be unused, unopened, and in original packaging unless the issue relates to damage or incorrect supply.
- Safety. Certain wellness and personal care products may be excluded from return once opened or unsealed.
- Timing. Contact us promptly after delivery if there is an issue.
How To Start
Email info@sveltalabs.com with your order reference and reason for return. Include photos if the item arrived damaged or incorrect.
Return Outcome
Once reviewed, we will confirm the next steps. Where a return is approved, we will explain the return method and any applicable refund or replacement process.
Need help with this page? Email info@sveltalabs.com or use the WhatsApp instant message button on the site.