Fair resolution
Refund Policy
Our refund process is designed to be fair, practical, and clear. This policy explains when refunds may be reviewed and how to request help.
Requesting a Refund
Contact info@sveltalabs.com with your order reference, photos where relevant, and a short explanation of the issue.
Review Criteria
- Damaged goods. Tell us promptly and include clear photos of the packaging and item.
- Incorrect items. Contact us before opening or using the product where possible.
- Eligibility. Some wellness products may not be refundable once opened, used, or unsealed for hygiene and safety reasons.
Processing
Approved refunds are normally returned to the original payment method. Bank and payment provider processing times can vary.
Support
WhatsApp is useful for quick triage, but refund decisions should be requested by email so the details are properly recorded.
Need help with this page? Email info@sveltalabs.com or use the WhatsApp instant message button on the site.